{"id":1174,"date":"2014-04-15T09:42:27","date_gmt":"2014-04-15T08:42:27","guid":{"rendered":"http:\/\/vanderlindenconsultancy.nl\/?p=1174"},"modified":"2014-04-23T20:19:09","modified_gmt":"2014-04-23T19:19:09","slug":"wat-zeg-jij-non-verbaal-tegen-jouw-klant","status":"publish","type":"post","link":"https:\/\/vanderlindenconsultancy.nl\/?p=1174","title":{"rendered":"De geheimen van lichaamstaal!"},"content":{"rendered":"

Begin april heb ik met veel plezier een training ‘De Vertrouwde Adviseur’ gegeven aan Senior Client Consultants op het gebied van\u00a0employee benefits en actuari\u00eble dienstverlening. De vraag was:\u00a0Hoe kunnen we een verdiepingsslag maken in onze klantrelaties?<\/em><\/p>\n

De focus van de training lag op het thema Vertrouwen (<\/em>opbouwen van een vertrouwensrelatie en de\u00a0<\/span>vertrouwensformule<\/a>).
\n– Wat is vertrouwen?
\n– Wanneer vertrouw jij iemand? Wanneer kan iemand jou vertrouwen?
\n– Uit welke elementen is vertrouwen opgebouwd?
\n– Hoe geef jij vertrouwen vorm? Vanuit welke overtuigingen\u00a0en persoonlijke kracht?
\n– Welke elementen van vertrouwen zet jij in en welke niet? Wat is het effect hiervan?
\n– Hoe bouw je een vertrouwensrelatie op?<\/em><\/p>\n

Een van de opvallendste dingen in deze dagen was dat de deelnemers zich vooral richten op Wat<\/strong> ze zeggen (de inhoud ) en minder op het Hoe <\/strong>(presentatie van de inhoud). Als ik X zeg wat zegt mijn non-verbaal gedrag (houding) en mijn verbaal gedrag (stemgebruik) dan? Wat straal ik uit?<\/p>\n

Is datgene wat ik zeg in overeenstemming met datgene wat ik voel, vind en ervaar? Zo niet, wat straal ik dan uit? Is mijn gedrag congruent? De klant hoort het ene en ziet vaak iets anders…..wat doet dit met vertrouwen? Incongruent gedrag heeft grote invloed op vertrouwen!<\/p>\n

Het effect van onze boodschap (communicatie) wordt voor 7% bepaald door onze woorden (inhoud), 38% door stemgebruik (verbaal gedrag) en 55% door onze houding (non-verbaal gedrag). De klant reageert dus voornamelijk op datgene wat hij\/zij ziet<\/span>\u00a0gebeuren bij jou: jouw lichaamstaal.<\/p>\n

Onderstaande afbeeldingen geven een mooi overzicht van ‘de geheimen van lichaamstaal’ en wat de invloed daarvan is op Vertrouwen<\/em>!
\n\"bodylanguage\"
\n<\/a>
\nIk ben benieuwd naar jouw reacties en ervaringen!
\nSchrijf een reactie hieronder of stuur deze blog door aan iemand voor wie deze informatie interessant is.<\/p>\n","protected":false},"excerpt":{"rendered":"

Begin april heb ik met veel plezier een training ‘De Vertrouwde Adviseur’ gegeven aan Senior Client Consultants op het gebied van\u00a0employee benefits en actuari\u00eble dienstverlening. De vraag was:\u00a0Hoe kunnen we een verdiepingsslag maken in onze klantrelaties? De focus van de … Lees verder →<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[10,12,4,34,15,5,17,29,30,32,31],"class_list":["post-1174","post","type-post","status-publish","format-gallery","hentry","category-alle-blogs","tag-communication","tag-education-and-training","tag-klanten","tag-non-verbale-communicatie","tag-ondernemen","tag-persoonlijke-ontwikkeling","tag-sales","tag-trusted-advisor","tag-vertrouwde-adviseur","tag-vertrouwen","tag-vertrouwensrelatie","post_format-post-format-gallery"],"yoast_head":"\nDe geheimen van lichaamstaal! - Van der Linden Consultancy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vanderlindenconsultancy.nl\/?p=1174\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"De geheimen van lichaamstaal! - Van der Linden Consultancy\" \/>\n<meta property=\"og:description\" content=\"Begin april heb ik met veel plezier een training ‘De Vertrouwde Adviseur’ gegeven aan Senior Client Consultants op het gebied van\u00a0employee benefits en actuari\u00eble dienstverlening. 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