{"id":234,"date":"2013-08-24T10:05:02","date_gmt":"2013-08-24T10:05:02","guid":{"rendered":"http:\/\/vanderlindenconsultancy.wordpress.com\/?p=234"},"modified":"2013-11-10T08:08:46","modified_gmt":"2013-11-10T07:08:46","slug":"klantloyaliteit-%e2%89%a0-klanttevredenheid","status":"publish","type":"post","link":"https:\/\/vanderlindenconsultancy.nl\/?p=234","title":{"rendered":"Klantloyaliteit \u2260 Klanttevredenheid"},"content":{"rendered":"<p style=\"text-align: left;\"><strong><a href=\"http:\/\/vanderlindenconsultancy.nl\/wp-content\/uploads\/2013\/09\/download2.jpeg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-324\" alt=\"download\" src=\"http:\/\/vanderlindenconsultancy.nl\/wp-content\/uploads\/2013\/09\/download2.jpeg\" width=\"108\" height=\"134\" \/><\/a><\/strong><\/p>\n<p style=\"text-align: left;\"><strong>Klantloyaliteit: <\/strong>de mate waarin een klant qua houding en\/of gedrag trouw blijft aan een leverancier, ook als er andere, betere of goedkopere alternatieven zijn.<\/p>\n<p><strong>Klanttevredenheid<\/strong>: de mate waarin de levering van producten \u00a0door een leverancier heeft voldaan aan de verwachtingen van een klant. Of de mate waarin de oplossingen voor problemen en klachten door de leverancier, heeft voldaan aan de verwachtingen van een klant. Bij klanttevredenheid wordt vooral naar de ervaringen in het verleden gekeken.<\/p>\n<p>(bron: Klantloyaliteit in de 21e eeuw, S van Leeuwen)<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Klantloyaliteit: de mate waarin een klant qua houding en\/of gedrag trouw blijft aan een leverancier, ook als er andere, betere of goedkopere alternatieven zijn. Klanttevredenheid: de mate waarin de levering van producten \u00a0door een leverancier heeft voldaan aan de verwachtingen &hellip; <a href=\"https:\/\/vanderlindenconsultancy.nl\/?p=234\">Lees verder <span class=\"meta-nav\">&rarr;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"gallery","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[1],"tags":[8,10,4,15,17],"class_list":["post-234","post","type-post","status-publish","format-gallery","hentry","category-alle-blogs","tag-business","tag-communication","tag-klanten","tag-ondernemen","tag-sales","post_format-post-format-gallery"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Klantloyaliteit \u2260 Klanttevredenheid - Van der Linden Consultancy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vanderlindenconsultancy.nl\/?p=234\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Klantloyaliteit \u2260 Klanttevredenheid - Van der Linden Consultancy\" \/>\n<meta property=\"og:description\" content=\"Klantloyaliteit: de mate waarin een klant qua houding en\/of gedrag trouw blijft aan een leverancier, ook als er andere, betere of goedkopere alternatieven zijn. Klanttevredenheid: de mate waarin de levering van producten \u00a0door een leverancier heeft voldaan aan de verwachtingen &hellip; Lees verder &rarr;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/vanderlindenconsultancy.nl\/?p=234\" \/>\n<meta property=\"og:site_name\" content=\"Van der Linden Consultancy\" \/>\n<meta property=\"article:published_time\" content=\"2013-08-24T10:05:02+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2013-11-10T07:08:46+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/vanderlindenconsultancy.nl\/wp-content\/uploads\/2013\/09\/download2.jpeg\" \/>\n<meta name=\"author\" content=\"Van der Linden Consultancy\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Van der Linden Consultancy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234\"},\"author\":{\"name\":\"Van der Linden Consultancy\",\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/#\\\/schema\\\/person\\\/b76711e18475904af47bb44bd869f37f\"},\"headline\":\"Klantloyaliteit \u2260 Klanttevredenheid\",\"datePublished\":\"2013-08-24T10:05:02+00:00\",\"dateModified\":\"2013-11-10T07:08:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234\"},\"wordCount\":87,\"commentCount\":0,\"image\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/vanderlindenconsultancy.nl\\\/wp-content\\\/uploads\\\/2013\\\/09\\\/download2.jpeg\",\"keywords\":[\"Business\",\"Communication\",\"Klanten\",\"Ondernemen\",\"Sales\"],\"articleSection\":[\"Alle blogs\"],\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234\",\"url\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234\",\"name\":\"Klantloyaliteit \u2260 Klanttevredenheid - Van der Linden Consultancy\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#primaryimage\"},\"thumbnailUrl\":\"http:\\\/\\\/vanderlindenconsultancy.nl\\\/wp-content\\\/uploads\\\/2013\\\/09\\\/download2.jpeg\",\"datePublished\":\"2013-08-24T10:05:02+00:00\",\"dateModified\":\"2013-11-10T07:08:46+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/#\\\/schema\\\/person\\\/b76711e18475904af47bb44bd869f37f\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#primaryimage\",\"url\":\"http:\\\/\\\/vanderlindenconsultancy.nl\\\/wp-content\\\/uploads\\\/2013\\\/09\\\/download2.jpeg\",\"contentUrl\":\"http:\\\/\\\/vanderlindenconsultancy.nl\\\/wp-content\\\/uploads\\\/2013\\\/09\\\/download2.jpeg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/?p=234#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Klantloyaliteit \u2260 Klanttevredenheid\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/#website\",\"url\":\"https:\\\/\\\/vanderlindenconsultancy.nl\\\/\",\"name\":\"Van der Linden Consultancy\",\"description\":\"Each one of us can make a difference. 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